Data Deletion Policy

1. Your right to delete your data

You may request deletion of your account and associated data at any time, without penalty. Account owners may request deletion of the entire organisation tenant, removing all users, records and history associated with that organisation.

2. How to request deletion

Send a deletion request by email to compliance@simsononline.com from your registered email address, or through your account owner. We will process verified requests within 7 business days.

3. What data is deleted

On deletion, the following is permanently removed from our systems (cloud deployments):

• Account credentials: email, password hash and authentication tokens.
• Personal information: name, phone, profile and preferences.
• Program data: registers, policies, endorsements, renewals, claims, travel and related records you created.
• Organisation data: team members, roles, business units, custom settings.
• Communications: support conversations and notification logs.

Anonymised or aggregated statistics that cannot be linked to you may be retained for internal analytics.

4. On-premise deployments

Where SAIBA Corporate runs on your own infrastructure, all program data resides on your servers and deletion is performed by you, under your own control and retention rules. We hold no copy of that data.

5. Data retention after deletion

For cloud deployments, after deletion we retain data in encrypted backups for up to 30 additional days for disaster-recovery purposes before permanent purge; the data is not accessed or processed during this window. Certain records may be retained longer where required by law (e.g. financial and tax records, or records relevant to legal proceedings).

6. Contact us